Suppliers of Stander
Home care Safety and Mobility products
Authorized Golden Mobility Dealer
Authorized Drive Mobility Dealer
vehicle lifts, ramps and accessories
Vehicle Lifts and Ramps
Authorized Providers of
Enhanced Mobility Products and Repairs
Las Vegas Mobility
Scooters and Lifts News
Scooters & Lifts News Page 2017
Again we had another call out
to a local Las Vegas customer who purchased
a scooter online thinking they were getting
the best deal by shopping the internet.
We received a service call work order from one of
the major manufactures of mobility products
to assemble and instruct the customer about
the product they purchased. When buying
online this service is usually called "White
Glove Service" and most online stores who
offer mobility products for sale outside of
their own states offer this service at a
premium price (one large online sales
company offer this to the tune of $179 as a
added extra cost to the customer) Now trust
me our work order to perform this service is
not going to pay us no where near 50% of that price to
perform the "white glove service"
and is of course free when you shop in-store
arriving at the customers home the customer told us
that she had purchased the white glove
service but the delivery driver just dropped
the scooter at the curb, literally that, a
130 lbs scooter in a box, on a pallet at the
curb. They also told us that they was
informed they only a standard 1 year
warranty and 1 year in home
service, or could purchase option 2 or 3 year
in home service at again a premium price.
Most if not all of the top DME (Durable
Medical Equipment) manufactures offer
lifetime warranty on the frame work of the
device and 2 year on electrical, motor,
brake and transaxle and up to 1 year on
batteries as standard**
don't get confused with service and
warranty, We've all been there at the store
and been offer the "optional extended
service or extended warranty" when purchasing a TV or other
service will cover the customer if anything
goes wrong with their scooter where a field
technician (like us!) will be called to
their home to diagnose and fix any problems. Please
read the terms and conditions of the "in
home service" to whether their are any labor
or call out fees involved with this service.
I've checked a few online stores to try and
find their "home service" terms and
conditions but can not find any.
To top it all the scooter
was damaged in transit too! which we see
Please please please do
you research and on your products and where
you are buying from. Shop around, call your
local dealers and see what their prices are
we might surprise you.
Our prices of our products in
store and exactly the same as if you
purchase online without the added expense of
"white glove service" or having to purchase
optional extra service packages. The
warranty of the DME device is provided by
the manufacture or by us and we provide the
FREE in home "white glove service",
diagnostic, labor and repair when you
purchase from us at NO EXTRA COST** And
having some one to turn to locally is better
than some call center in god knows where at
what ever time zone!
**Some manufactures warranty
FREE in home
"white glove service", diagnostic, labor and
available in the Las Vegas valley.
Yet again we received a call
from a gentleman who bought an EW38 E-wheels
recreational scooter very similar to the
Pride Raptor from an online store in Florida
to the tune of over $2500.
He called us for help with
his, as he put it "uncontrollable product"
saying "its to jerky and takes off to fast
and can cause and accident, can we
After speaking with Mr. C,
I contacted the companies "service
direct line" where he
had purchased the product
to be told "we don't carry or supply parts for our
products, we only service in house in FL and
just sell products online, He will have to
contact E-Wheels directly"
to E-wheels directly unfortunately unless he
had purchased the optional $99 slow start
control knob at the time of purchase there
is no aftermarket solution the this
Yes the product has a 3
year warranty but he will have to call WSR (Wheelchair & Scooter Repair)
at the cost of $149 per visit!!!
So that online TAX FREE purchase of $2500
has left this customer with a product he
probably can't use.
What can we say?
Buy once, buy local, see the products and
have someone to turn to when you have a
problem or a question!!
Las Vegas Scooters and
Lifts Call out fee's up to $25.
Diagnostic fee's FREE.
That's what makes us No1 in the Las Vegas
Mobility and Jazzy
power chairs are always
boundaries of their mobility products with
new and innovative ways to help with
line from Pride Mobility have ventured into
scooters with their all new
Zero Turning Radius - Stability of a 4 wheel with 3 wheel turning
Front and Rear Suspension
22 AH batteries
Charger Port on Tiller
MORE DETAILS TO FOLLOW
Look out for this fantastic new product
coming soon to
Las Vegas Scooters and Lifts showroom
Not the biggest turn out from local Las
Vegas businesses but we kept busy from
start to finish, even after most traders had
packed up and gone home before the show
finished!! For just two of us I don't think
we did too bad!
We met some great
new people with many questions and also, as
usual, it was great to see some of our regular and
past customers who stopped by to say hello.
We had great interest with all of our
product line, especially the All NEW Pride
Raptor, which we think stole the show!
as one test pilot said
"It doesn't get any better than this, just
test drive it and you don't need to explain
about the product. Fantastic!"
As a little business we invest back into
our product line to bring you real products
on our shop floor for our customers to see
and try out. As part of our business model
we don't want to just hand you a leaflet and
say "we can get it in". Of course we only
have limited space, especially for larger
items such as Lift Chairs and Vehicle lifts
but we're working hard and are currently
looking to increase our sales floor area and
product display lines.
Time goes fast!!
Saturday October 14th we are
again attending this years AgeWell Expo
where we'll be
displaying a few of our scooters. This year
you'll be able
to see and test the ALL NEW Pride Raptor,
Jazzy Air and some of Pride
Mobility's other travel style scooters and
by our booth for a chat and get some Free
advice about your mobility needs and
We have also been asked to
supply FREE rental scooters for the
Expo this year so you can browse the expo
from the comfort of one of our rental
This event is held from 9am to 4pm at the
*Subject to availability. All rentals are on
a first come first served basis and are
provided free of charged by Las Vegas
Scooters and Lifts Subject to terms and
Speed and Rise to the occasion...
IN STORE AT LAS VEGAS SCOOTERS & LIFTS
Scooters and Lifts are the first in Las
Vegas to have in our showroom the all NEW
Raptor and the Jazzy Air from Pride Mobility
customers don't just want hear "we can get
it for you" they want to see and test out
the mobility products they want to purchase.
In the words of a good friend of mine... "Know your products, How can you sell a product if you haven't got one
or even seen it yourself?" Mr.
Unlike buying online where you're buying
blind, there's nothing like seeing a product
"in the flesh". We want to feature as many
products as we can for our customers so they
can make the right purchase the first time.
Only lunched this month and the first batch
of units quickly sold out the New Pride
Raptor is turning heads and selling quickly.
MATCH ONLINE PRICES FOR PRIDE PRODUCTS
There are many online
companies offering cheaper and off brand
products similar to the new Raptor but with
the Raptor from Pride you are getting
product with Pride's Warranty at no
extra cost. With their world wide support
and many Pride dealers located all over the
country like us, you have someone to turn to
and answer your questions and concerns.
Unlike some online shopping outlets some
products have NO warranty or can be
as an extra
through their own company. If anything does
go wrong and any repairs or diagnostic need
to be done, waiting for a service tech to
arrange a home visit can sometimes take
weeks! If you find you've bought a product
online that does not suit you or repairs can't be
done, returning and packaging the product
and having to ship the product back to the
supplier is costly and time consuming. Some
shipping for some products bought online
might be at your expense and incur a
More about the Raptor For those people who want independence but
with a bit more get up and go, the Pride
Raptor was first seen by us here in Las
Vegas in March 2017 at the Medtrade Expo
Mandalay Bay Hotel and Casino and received
rave reviews from many dealers.
With speeds up to 14 mph and a 400 lb.
weight capacity, its the perfect scooter
for anyone and everyone. Travel greater
distances with a per charge range up to 31
miles and experience a smoother ride over
varied terrain with front and rear
Other features include
Front storage and rear lockable storage
LED front and rear lighting
with brake lights
Limited recline, fold-flat seat with manual
adjustment and angle
Width adjustable armrest
Tubeless pneumatic tires for a smooth ride
Call us today to order your new Raptor on
- Cost of Care!
Spreading the cost...
Wherever possible we will work with our customers
and their budgets but sometimes the expense of
mobility can mean your health and wellbeing can be
compromised for the user and
for the people caring and supporting those in need
due to affordability.
Call or visit us to
discuss all the options we have available to
us to help you spread the cost of your
We are now accepting
CareCredit finance customers
Call us on 702-265-2441 for more
Even though there was talk about zero Sales
TAX on Medical Equipment we have heard
nothing as to when this will be implemented.
Please check back to our news page as we'll
keep you informed of any news we hear
regarding when or if this will be
Yet again 2017 there is a sales TAX increase
pending and possibly a Manufactures
Price increases. With increasing GAS prices
shipping also is getting expensive and makes
it hard to offer competitive pricing. Why
not take advantage of our
Vegas Pride Mobility products,
in store special
offers, floor model products, reconditioned
units and 2016 sales TAX before it all goes
Again another happy customer on her NEW
Pride Victory 10 LX with CTS
Happy Trails Sue and enjoy
your new purchase
Focusing on lift chairs.
Relax in comfort, Rise with ease!
At Las Vegas Scooters and Lifts we're not
just about Scooters and Lifts we also have a
vast array of other mobility products made
available to us and one such products are
power reclining lift chairs.
Our first lift chair sale came through our
doors this month from a fantastic customer
who had her heart set on a particular brand
and style of lift chair. After trying out
our demo Lift Chair from Pride, her heart
was set on the Golden
Cloud. This lady ordered from us Friday, so
we pulled out all the stops, got on the
phone to Golden, arranged the shipping and
the chair was delivered to us, we delivered
and installed in her home in just two
working days from being ordered.
Today's assisted lift chairs
are designed to be whisper quite, comfortable,
compact and fit into any decor without
looking like some kind of medical equipment.
Whether you need assistance in rising from a
chair or just like the convenience of powered
recline (I wish I had one at home) where you
position the recline at any point that
suites you and your comfort, we can find the
right product for you.
Whatever you need from a
lift chair we'll be happy to sit down with
you and discuss the many options made
available to us from Pride and Golden and
get you the best price we can without having
to stretch the budget just for comfort and
ease! and delivery and install them for free*
available in the Las Vegas area. Some chairs
come pre assembled. Please have measurements
of any doorways, entryways or
obstacles so we can be sure we can get your
chair in your home.
February was a busy time for
us here at Las Vegas Scooters & Lifts -
three lift and scooter installations, two
folding scooters, three lift installations
not to mention our first appearance
at the Young at Heart expo
at the Suncoast Hotel and Casino, where we
had a great day and met some fantastic
people with some sales to boot!
Again another big big
thank you to Scott, JJ, Chris and all the
team at Pride for helping us showcase our
Then to finish off the
month, two days at the Las Vegas MedTrade
the Mandalay Bay Convention center where we
picked up a few new products to show case in
our showroom. Great to see the Stander
crew again (love the Tux outfits guys). We
picked up one of their new products for our
showroom and checked out some other products
that we want to feature too.
From Pride we picked up
the all new redesigned Go-Chair
five fantastic colors (we had to choose
orange of course)featuring under seat storage as
standard, another Victory 10 LX in
and also got to
see some all new products like the
Backpacker 2.0, the redesigned prototype
Outlander Full platform and all
new Raptor scooter. We also saw some
awesome new prototype items of which we were
sworn to secrecy but look forward to their
All in all
we've had a great month topped off by a
great two days at Expo. We also met up with
Lou, JJ, Greg and the rest of the Pride team
after the Expo for a meal and drinks - oh
and not forgetting the awesome Pride
and Las Vegas
Scooters and Lifts world record giant Jenga
tower we all made in Centra Bar at the
Luxor Hotel and Casino - great fun guys cant
wait for next year!
Our Second EXPO Wednesday February 22, 2017
we are attending our second Expo,
The Young at Heart Senior Expo.
event is free to attend and is held at the
Suncoast Hotel and Casino Summerlin and is
open from 10am - 4pm.
Young at Heart Senior Show strives to
provide access to companies specializing in
assisting seniors. With over 80 vendors,
this event helps educate, enhance and inform
local people on the absolute latest
products, services and opportunities that
can make their lives a lot easier. Expect to
see vendors who help with staying active,
health and wellness, caregiver options and
much more. For more information visit
Come by and say hello to Ian and Jenny at
booth number 119 and see the latest in
mobility scooters, accessories and more.